Claims Process

When a loss happens, your first priority is the safety of yourself, your property manager and your tenant. When it is safe, it is your responsibility to mitigate any further damage. Generally, any mitigation-related expenses you incur due to a covered loss will be considered as a part of your claim. This may include things like water extraction, roof tarping or boarding windows or doors. Take photos of the damage to submit with your claim.

You will formally initiate the claims process with NREIG by filling out the Report an Incident form. Our team will provide a general outline of your coverage and then submit the claim to the Third-Party Administrator (TPA) to investigate coverage for the loss with the carrier’s input.

Upon receiving the claim submission, the TPA will review and send to the insurer for approval to proceed with the investigation. The TPA identifies and appoints an independent adjuster within a local proximity to the loss. The adjuster will contact you, the insured, typically within 48 to 72 business hours to schedule an inspection of the property at the earliest available time. From the time of the inspection, the adjuster typically has from 10 to 21 days to create an estimate (if needed), communicate with relevant parties, retrieve necessary claim documentation and develop a report to send to the TPA for further review.

The TPA reviews the adjuster’s report and may request clarification or revisions from the adjuster. Then, the TPA submits their settlement recommendation to the insurer (or insurance carrier). Please note that your insurance carrier is listed on your Evidence of Insurance. You can access a copy of the policy via your monthly statement. 

It is up to the insurer to approve or deny the claim based on the adjuster’s report and TPA’s recommendation. There are a number of reasons a claim may be denied: the cause of loss is not covered on the policy, the insured did not fulfill certain responsibilities of the insurance contract, the loss was deemed intentional, the occupancy status was misreported, among other common exclusions. Claims resolution can take a matter of days, or up to several months depending on the complexity of the loss and required investigation. Our team will do everything we can to keep you informed during this process.