Technology and Process Updates
PriscaTech, our new technology platform, is part of our continued commitment to providing a smooth, secure, and efficient experience for our clients. While many behind-the-scenes improvements will empower our team to better serve you, here’s what you can expect directly:
- Improved security with enhanced compliance features and data protection, including secure online payments.
- Easier document handling with integrated DocuSign for quick, online signatures.
As a result of our new platform, please be aware of the following updates:
Client Portal Downtime
To support this platform transition, the Client Portal is currently inaccessible. If you need to make changes to your coverage, add a new property, request an EOI during this time, please click here to submit those requests.
Billing Notices/Changes
Invoice Notifications
Currently, you will receive your Monthly Inventory Report a minimum of 1 day before your autopay runs.
New Transaction service fees:
- $1 per ACH transaction
- $5 per check transaction
- 3% fee for credit card transactions
- Up to $20 fee per wire transfer transaction
Signature Requirement for Endorsements
All policy changes (endorsements) will require your signature of acceptance. Signatures can be easily added through the new DocuSign integration.
Payment Due at Time of Bind
Payment is now required at the time of bind for any new locations added to your account.
“The Program” is now called REInsurePro
As part of the platform transition and broader efforts to simplify and enhance your experience, you’ll begin seeing REInsurePro used as the official name of the program. There is no change to our company name or ownership associated to this update. You can expect:
- System-generated emails will be sent from an REInsurePro email address.
- REInsurePro will be listed as the merchant on payment receipts and bank/credit card statements.
- The REInsurePro brand will be reflected within the online experience, including the Client Portal.
Updated: 9/9/2025